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A virtual adviser : Nicolas is a big star
The virtual adviser on Finaref's website replies efficiently to hundreds of queries, winning a customer satisfaction rate of more than 80%.
His name is Boulanger, Nicolas Boulanger. You can meet him by going to the left-hand menu on the finaref.fr home page. Nicolas invites users to dialogue with him by saying, “Hi, I'm here to answer your questions.” Finaref's virtual adviser made his Web debut on 13 November 2008 and he's (...)
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innovation | The Kangourou card and the Vertbaudet big store concept.
The history of the card's launch and its future prospects.
innovation | Stained, burned or torn? Daxon has a clever replacement scheme
Daxon and Finaref have launched an innovative insurance policy, “Damaged? We'll change it”, which protects Daxon customers from accidental damage to a new purchase.
International | Warranty extensions. Have Fnac warranty, will travel.
Fnac's replacement warranty on a number of high-tech products has now been extended internationally.
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